Privacy and Cookies Policy
Last Updated: July 2025
This Privacy and Cookies Policy outlines how Ski Miles Chalets Ltd (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data, and how we use cookies on our website. We are committed to respecting your privacy and protecting your personal information in accordance with applicable data protection laws, including the UK GDPR and EU regulations.
1. Who We Are
Ski Miles Chalets Ltd is a UK-registered company offering luxury catered chalet holidays in Méribel, France. If you have any questions regarding this policy or your data, please contact us at:
2. What Data We Collect
We may collect and process the following types of personal data:
Contact Details: Name, email address, phone number, postal address
Booking Information: Travel dates, group names, dietary requirements, special requests
Payment Details: Payment method and transaction history (note: we do not store full card details)
Technical Data: IP address, browser type, device, cookies and analytics
Communication Records: Emails or messages you send to us
3. How We Use Your Data
We process your data for the following purposes:
To manage and fulfil your holiday booking
To communicate with you before, during, and after your stay
To personalise your experience and address dietary or special requirements
To manage billing and process payments
To comply with local regulations (e.g., tourist tax)
To improve our website, services, and marketing
To send occasional promotional emails (you may opt out at any time)
We only collect the minimum necessary data and will not use your information for purposes beyond what is outlined here.
4. Sharing Your Data
We may share your information with:
Our in-resort staff (e.g. chefs, hosts, drivers)
Trusted third-party providers (e.g. ski schools, transfer companies)
Local authorities, where required by law (e.g. for tourist tax)
Our secure payment processing partners
We never sell your data. We only share it to provide or facilitate services you have requested.
5. Data Retention
We retain your data only as long as necessary:
For booking records: Up to 7 years, as required by tax law
For marketing purposes: Until you unsubscribe or withdraw consent
For enquiries not resulting in bookings: Up to 1 year
After this, your data will be securely deleted or anonymised.
6. Your Rights
You have the following rights under the UK and EU GDPR:
Right to Access – Request a copy of your data
Right to Rectification – Request correction of inaccurate data
Right to Erasure – Request deletion of your data (unless legally required to retain it)
Right to Restrict Processing – Limit how we use your data
Right to Data Portability – Receive your data in a portable format
Right to Object – Object to certain types of processing (e.g. marketing)
Right to Withdraw Consent – Opt out of marketing at any time
To exercise these rights, contact bonjour@skimileschalets.co.uk.
7. Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure server hosting and SSL encryption
Restricted access to personal data
Staff training in data protection
Secure payment gateways for transactions
8. International Transfers
As we operate in France but are based in the UK, your data may be transferred and stored in both jurisdictions. We ensure that all transfers comply with UK and EU data protection standards.
Cookies Policy
This section explains how we use cookies on www.skimileschalets.co.uk
1. What Are Cookies?
Cookies are small text files stored on your browser or device that help websites function efficiently and provide insights into user behaviour.
2. Types of Cookies We Use
Essential Cookies
These are required for core site functionality (e.g., to keep you logged in or remember preferences).
Performance Cookies
These collect anonymous data on how visitors use our site (e.g. Google Analytics) to help us improve content and usability.
Functionality Cookies
These remember choices you make to enhance your experience (e.g., language, region).
Marketing Cookies
Used to tailor advertisements on social media or Google based on your interaction with our website. You will be asked to consent to these.
3. Managing Cookies
You can:
Accept or decline cookies when prompted on our website
Adjust your browser settings to block cookies
Delete cookies stored on your device
Please note that disabling cookies may affect your experience on our site.
4. Third-Party Tools
We use third-party tools that may set cookies, including:
Google Analytics – to track site usage
Meta (Facebook/Instagram) Pixel – for retargeting ads
Mailchimp – to manage newsletter sign-ups (if applicable)
These third parties are responsible for their own privacy and cookie policies.
5. Changes to This Policy
We may update this policy to reflect changes in data protection laws or our practices. The latest version will always be published on this page with the updated date.
Questions or Concerns?
If you have any questions about how we handle your data or use cookies, please contact:
📧 bonjour@skimileschalets.co.uk
Company Number: 15246169