Terms & Conditions

Last Updated: July 2025

These Terms & Conditions form the basis of your agreement with Ski Miles Chalets Ltd ("we", "us", or "our"), registered in the UK and operating luxury catered chalets in Méribel, France. By booking with us, you ("you", "your", or "the Group Leader") agree to the terms outlined below.

1. The Nature of Your Holiday

Ski Miles Chalets provides luxury catered and self catered chalet accommodation in Méribel, including (where applicable) in-house staff, meals, house wines, local chauffeur service, and concierge support.

We may also facilitate additional services—such as lift passes, ski instruction, childcare, and transfers—but these are arranged on your behalf with third-party providers and are not covered by this contract (see Section 7).

2. Your Contract

Your contract with Ski Miles Chalets Ltd begins upon our written confirmation of your booking and receipt of the required deposit or full payment.

This contract is governed by English law, though services are delivered in France under local regulations. Disputes will be subject to the exclusive jurisdiction of the English courts.

3. Prices and Payment

3.1 Prices

Prices are quoted in euros unless otherwise agreed in writing. We reserve the right to update or adjust prices before booking confirmation. Once booked, your price is fixed and will not change unless otherwise specified.

3.2 Deposit

A 35% deposit is required to confirm your booking if the arrival date is more than 12 weeks away. This deposit is non-refundable under any circumstances.

3.3 Final Balance

The remaining 65% balance is due 12 weeks prior to arrival. Failure to pay on time may result in cancellation and forfeiture of the deposit.

3.4 Bookings Within 12 Weeks

Full payment is required at the time of booking if the stay begins within 12 weeks.

4. Cancellation by You

All cancellations must be made in writing by the Group Leader.

Time Before Arrival Cancellation Charge

More than 12 weeks 35% (deposit forfeited)

8–12 weeks 60% of total cost

4–8 weeks 80% of total cost

Less than 4 weeks 100% of total cost

No refunds will be given for unused services, missed flights, early departures, or late arrivals. We strongly recommend comprehensive travel insurance covering cancellation.

5. Cancellation or Alteration by Us

In the unlikely event we must cancel or significantly alter your booking (e.g. unavailability of your chalet), we will:

  • Offer an alternative of similar standard; or

  • Offer a full refund of monies paid.

We accept no liability for additional costs (e.g. flights, transfers) resulting from such changes.

Force Majeure events—including but not limited to natural disasters, pandemics, strikes, or border closures—may require cancellations or alterations without compensation (see Section 6).

6. Force Majeure

We shall not be liable or provide refunds for any cancellation, curtailment, or amendment caused by events beyond our reasonable control, including:

  • War or civil unrest

  • Acts of terrorism

  • Natural disasters or extreme weather

  • Pandemics or epidemics

  • Government restrictions or closure of borders

  • Utility outages

  • Strikes or industrial action

You are responsible for ensuring your travel insurance covers Force Majeure risks.

7. Third-Party Services

We may assist in arranging services (e.g. ski schools, transfers, equipment hire, lift passes) from independent providers. These arrangements:

  • Are made on your behalf

  • Are subject to the third party’s terms

  • Are not part of our contract

  • Carry no liability on our part for performance, pricing, or cancellation

You are responsible for checking third-party terms before confirming services. Disputes or refund claims must be directed to the provider.

8. Insurance

Travel insurance is mandatory. Your policy must cover:

  • Medical emergencies and repatriation

  • Cancellation or curtailment

  • Personal liability

  • Winter sports including off-piste (with/without guide)

  • Property and personal item loss

  • Delays and missed connections

We accept no liability for losses caused by inadequate insurance.

9. Security Deposit

A Security Deposit of €2,000–€5,000 (depending on chalet) is required before arrival. It will be refunded within 14–30 days after departure, subject to:

  • No damage to the property or contents

  • No excessive cleaning required

  • All outstanding charges settled

We reserve the right to deduct any costs directly from the deposit.

10. Chalet Use and Behaviour

10.1 General Conduct

Guests must act responsibly and respectfully at all times. We reserve the right to terminate your stay with immediate effect and without refund for:

  • Illegal activity

  • Disruptive or abusive behaviour

  • Damage to property

  • Breach of local laws or safety rules

10.2 Children

Parents are fully responsible for their children’s safety, particularly near staircases, balconies, fireplaces, saunas, and hot tubs. Our chalets are not child-proofed.

11. Arrival and Departure

  • Check-in: From 4:00 PM

  • Check-out: By 10:00 AM

Early arrivals and late check-outs are subject to availability and may incur additional charges. We will provide secure luggage storage if needed.

12. Catering and Dietary Requirements

Our chefs aim to accommodate dietary requirements, including vegetarian, vegan, gluten-free, and common allergens. However:

  • We cannot guarantee allergen-free kitchens

  • You must inform us of dietary needs at the time of booking

  • Severe allergies may require additional planning or precautions

Guests in shared chalets may be asked (but not required) to avoid bringing allergens like nuts.

13. Facilities: Hot Tubs, Saunas & Wi-Fi

  • Hot tubs, saunas, and other facilities may occasionally be out of service due to maintenance or technical issues. No compensation is provided for downtime.

  • Wi-Fi is provided but not guaranteed due to mountain infrastructure.

  • We do not supply computers or technical support.

14. Smoking, Pets & Prohibited Items

  • Smoking is not permitted inside any chalet

  • Pets are only permitted with prior written consent

  • Firearms, fireworks, illegal substances, and other dangerous items are prohibited

Breach of these rules may result in eviction without refund.

15. Property Information & Accuracy

We aim to keep all descriptions and photographs up-to-date and accurate. However, minor discrepancies (e.g. decor, furnishings, seasonal availability) may occur. Chalet photos are representative but not contractually binding.

16. Complaints

If an issue arises during your stay:

  1. Notify your chalet host or manager immediately

  2. If unresolved, contact head office via bonjour@skimileschalets.co.uk

  3. Post-stay complaints must be made in writing within 28 days of departure

We will endeavour to resolve issues promptly but are not liable for matters not reported during the stay.

17. Limitation of Liability

We accept liability for our direct services only and only where due care has not been exercised. We are not responsible for:

  • Delays or cancellations to your travel

  • Third-party services

  • Accidents or injuries arising from skiing or other mountain activities

  • Loss or theft of personal belongings

Our liability is capped at the total amount paid to us for your holiday.

18. Data Protection

We comply with the UK GDPR and EU data laws. Your data is used only for booking, legal compliance, and service delivery. We never sell your data and only share it with necessary third parties.

19. Law & Jurisdiction

Your booking contract is governed by English law, and any disputes shall be resolved in the courts of England and Wales.

20. Acceptance

By paying your deposit or full balance, you confirm that:

  • You are authorised to make the booking on behalf of your group

  • You understand and accept these Terms & Conditions

  • You agree to abide by all property rules and instructions during your stay

Contact Us


📧 bonjour@skimileschalets.co.uk

Ski Miles Chalets Ltd